People-skills Development Workshops - Example Program
Effective and Powerful feedback
Ask your managers what frustrates them most at work and
you are likely to hear: - Never having enough time
- Juggling competing priorities
- Performance problems with employees
- Employees failing to deliver on time
- Staff disagreements and gripes
- Staff repeating the same mistakes
Ask the staff who report to these
managers what frustrates them and you’ll hear:
- Not getting recognition for a job well done
- Learning about their deficiencies for the first time
at their annual performance review
- Being micro-managed
- Not knowing what level of authority they have
- Not having the resources they need to do their jobs
Central to addressing all of these
concerns and therefore enhancing corporate performance
is the regular use by management
of constructive feedback - both positive and critical (often
referred to as ‘negative’). Feedback enables
staff to take personal responsibility for making improvements
in the way they work. Lack of timely and adequate feedback
leads to misunderstandings, confusion, disgruntlement, dissatisfied
employees and frustrated managers and performance problems.
Giving and receiving feedback is a skill that involves personal
awareness and interpersonal intelligence.
Two day workshop
The focus of this 2-day workshop is on supporting managers to develop their
ability and skills to give feedback including:
- Identifying and addressing the factors that make it
difficult for managers to give direct and honest feedback.
- Learning a constructive model for giving affirming and
critical feedback.
- Becoming aware of the links between the managers personal
style and feedback difficulties.
- Developing ways of dealing with employee resistance
to feedback (such as stone walling, denial, refusal to
accept feedback).
- Awareness of timing and context issues.
- Managing difficult personalities.
Contact Mentors for a confidential
discussion.
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